Refund policy

RETURN POLICY

We hope you love your Good Good purchase. Because many of our pieces are one of a kind, vintage, pre-loved or personal-use items, return eligibility varies by product type.

VINTAGE + PRE-LOVED

All vintage and pre-loved items are final sale and are not eligible for return, exchange or store credit.

Vintage and secondhand pieces may show minor signs of age or previous wear, including light markings, discoloration, pilling, loose threads or other natural imperfections. We do our best to describe any notable condition issues in each product listing. Please contact us before purchasing if you have questions about an item’s measurements, fit or condition.

INTIMATES, SKINCARE + BODY

All intimates, skincare and opened body products are final sale for hygiene and safety reasons.

NEW MERCHANDISE

Unworn and unused new apparel, accessories and unopened home goods may be returned for store credit within 14 days.

For purchases made online, the 14-day period begins on the delivery date. For purchases made in the shop, it begins on the purchase date.

Items must be returned in their original condition with all tags and original packaging attached. Good Good reserves the right to decline a return if an item shows signs of wear, use, alteration or damage after purchase.

HOW TO REQUEST A RETURN

Before returning an eligible item, please email hi@goodgood-shop.com within the 14-day return window and include your order number and the item you would like to return.

Approved returns will be issued as Good Good store credit after the item has been received and inspected. Returns sent without prior approval may not be accepted.